Frequently Asked Questions
We're here to make your shopping experience effortless. Below are answers to some of our most common questions about orders, returns, and product care.
Orders & Shipping
Once your order ships, you’ll receive a confirmation email with a tracking link. You can follow your package’s journey straight to your door.
Most orders are processed within 1–2 business days. Standard shipping typically arrives in 5–8 business days, depending on your location.
At this time, we ship within the United States and Canada. We hope to expand to additional countries soon.
If your order hasn’t shipped yet, contact us immediately and we’ll update your address for you.
We offer free standard shipping on all U.S. orders over $100 USD before tax.
Returns & Exchanges
If your order doesn’t meet your expectations, you can return it within 30 days of delivery for a full refund. Items must be unused, in original packaging, and in resellable condition.
Simply visit our returns portal or contact our customer care team with your order number and reason for return. We’ll provide you with clear return instructions.
Of course. If you’d like to exchange for another product or color, just let us know when requesting your return.
Once your return is received and inspected, refunds are typically processed within 5–7 business days.
Return shipping is the customer’s responsibility unless the item arrives damaged, defective, or incorrect. In those cases, we’ll cover the cost of return shipping in full.
Product Care & Materials
We recommend washing your linens in cold water on a gentle cycle and tumble drying on low. Avoid bleach and fabric softeners to maintain their softness and longevity.
Yes. Our fabrics are chosen for their gentle, skin-friendly qualities and are free from harsh chemicals and irritants.
We carefully select premium cotton, bamboo, and other natural fibers for their softness, breathability, and durability.
Minimal shrinkage may occur during the first wash. Following our care instructions will keep your pieces true to size and beautifully soft.
Yes, if desired. Use a low-heat setting while the fabric is still slightly damp for best results.
Our Brand Promise
Yes. We partner only with suppliers who uphold responsible labor practices and share our commitment to quality, safety, and sustainability.
Not at this time. We’re currently exploring options for sustainable, recyclable packaging, but for now, every order is shipped in packaging designed to arrive safely to your door.
You can reach our team at hello@tresbeauliving.com or use the contact form on the Contact Us page. We typically reply within one business day.
Not yet, but it’s coming soon. Sign up for our newsletter to be the first to know when it launches.
Our collections are inspired by the beauty of everyday living. Simple comforts, natural materials, and the belief that small details make all the difference.